Shipping policy

Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order processing time

  • Orders are processed within [5 business days]

  • Orders are processed Monday to Friday, excluding [public holidays/weekends]

  • If we experience a high volume of orders, processing times may be slightly delayed

Shipping rates and delivery estimates

  • Domestic shipping

    • Standard shipping: [5 business days]

    • Express shipping: [3 business days]

    • Cost: [Calculated at checkout]

    Shipping destinations

    • We currently ship to [Australia]

    Order tracking

    • Once your order has shipped, you’ll receive a confirmation email with tracking information, if available

    Duties, taxes, and customs

    • Duties and taxes are included at checkout

    Delays

    • Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs processing, or high shipment volumes

    Lost or damaged packages

    • If your order arrives damaged, or if you believe it has been lost in transit, contact us at customersupport@soltrixglobal.com within 10 days of the expected delivery date

    Incorrect shipping information

    • Please make sure your shipping address is correct at checkout

    • We are not responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer

    Returns and return shipping

    • For information about returns, please review our Return Policy

    • Return shipping costs are handled case by case

    Contact

    • If you have shipping questions, contact us at  customersupport@soltrixglobal.com